About Us


In order to become NVQ Level 3 qualified, candidates will usually be delivering care in support of, and under the direction of, a colleague who is accountable in the area of practice. Candidates may often be working without direct supervision or on their own. Candidates will have a degree of responsibility and autonomy, and will be required to make decisions within boundaries and limits agreed with their team. Candidates are expected to seek support, advice or assistance if they are unclear about what to do or if unusual or untoward situations arise (such as significant deterioration in a resident's condition). To be awarded the qualification, the candidate must demonstrate that they have the skills and knowledge required by the core competencies described below, as well as various optional units, to their assessor.
Level 3 core competencies:
• Promote effective communication for and about individuals
o Identify ways to communicate effectively
o Communicate effectively on difficult, complex and sensitive issues
o Support individuals to communicate
o Update and maintain records and reports

• Promote, monitor and maintain health, safety and security in the working environment
o Monitor and maintain the safety and security of the working environment
o Promote health and safety in the working environment
o Minimise risks arising from emergencies

• Reflect on and develop your practice
o Reflect on your practice
o Take action to enhance your practice

• Promote the well-being and protection of individuals
o Work with individuals in ways that promote their rights and responsibilities
o Support individuals to express their views and preferences about their health and well-being
o Contribute to the protection of individuals


Candidates who have achieved NVQ Level 5 qualification have demonstrated that they are able to lead, manage and supervise in a health and social care setting. They must show proficiency in the core competencies listed below, as well as optional units.
Level 5 core competencies:
• Use and develop systems that promote communication
• Promote professional development
• Champion equality, diversity and inclusion
• Develop health and safety and risk management policies, procedures and practices in health and social care
• Work in partnership in a health and social care setting
• Understand individual development
• Lead practice that supports positive outcomes for development
• Develop and implement policies and procedures to support the safeguarding of individuals
• Lead and manage group living
• Lead and manage a team within a health and social care setting
• Develop professional supervision practice in health and social care settings
• Lead practice in promoting the well being and resilience of individuals
• Undertake a research project within services for health and social care